Shipping & Returns

Shipping

Domestic Shipping rates are determined by order total.

Up to $50- -- $10
$50.01-100 -- $12.50
$100.01-$150 -- $15.00
$150.01-$200 -- $20.00
Over $200 -- FREE
Please inquire about express mail if you need something to arrive within a week, particularly if it is an item normally created upon order (ie not ready-made).

International orders to Canada: pay a flat rate of $25 for shipping.
International orders Elsewhere: pay a flat rate of $50 for shipping. (if your shipping costs ends up lower than this amount, we will refund the balance)
Canada: Free shipping over $350. Enter CanadaShipping350 into the coupon code box upon checkout.
All other countries: Free shipping over $400. Enter IntlShipping400 into the coupon code box upon checkout.

Please note: All custom-made or made-upon-order items will take 4-6 weeks from placement of order to shipment of the product - during busy seasons, it can take 8-12 weeks. Our goal is the highest quality for the best price.
Want it faster?
*Additional fee applies for rush orders (1 week between order and shipping, regular priority mail) - $15 or 15% of your order, whichever is greatest.
*Express mail guarantees overnight or 2 day delivery and is an additional fee as well (actual express shipping). If you require a rush order, please use the Contact Us form to inquire before ordering to ensure that rush orders are available at this time (we only accept a limited number at a time).

*Guaranteed delivery date is $10 or 10% of your order, whichever is greater.

Additional fees are invoiced separately.

If an order contains a combination of ready-to-go and special-made items, we may send two partial shipments at no additional cost to you. This is our choice; if you want two separate shipments from the get-go, there is a separate shipping cost for each portion.

Returns

We want you to be happy with all products. If something does not meet your expectations or is not as described, please contact us within 5 days of receipt for a prompt resolution.

For orders that we did not make for you ("in-stock"): Returns will be accepted for full credit minus shipping charges if all products are in unused condition.

Items sold as used: Items marked "used" on the website are sold as-is and refunds will be given only a case-by-case basis.

For made-upon-order returns, including anything we cut, sewed, or otherwise created at the time of your order: Please contact us for a resolution within 5 days of receiving your order. If we can fix it, we will; if we can replace it, we will.
Returns for reasons other than our fault: case-by-case basis, please contact us. Shipping charges are not refundable.

All items must be returned in the same condition in which you received them.

Note for anyone paying by check or money order:
Please proceed with the checkout process which will then tell you to make the check or money order out to Garden of Francis. You will receive an e-mail with our address. Shipments will be made when payment is received and has cleared.

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